Telus Umrah - Complete Spiritual Journey

Introduction

At Telus Umrah, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel booking services.

Information We Collect

1. Personal Information

We collect personal information that you provide to us when booking our services, including:

Full name, date of birth, and gender
Contact information (email, phone number, address)
Passport details and nationality
Payment information (credit card details, billing address)
Travel preferences and special requirements
Emergency contact information

2. Booking Information

Details about your travel bookings including flight dates, destinations, hotel preferences, package selections, and any additional services requested.

3. Technical Information

When you visit our website, we automatically collect certain information including IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use the collected information for the following purposes:

To process and manage your travel bookings and reservations
To communicate with you about your bookings, including confirmations and updates
To process payments and prevent fraudulent transactions
To provide customer support and respond to your inquiries
To assist with visa applications and travel documentation
To send you promotional offers and marketing communications (with your consent)
To improve our services and website functionality
To comply with legal obligations and regulatory requirements
To analyze website usage and user behavior for business insights

Information Sharing & Disclosure

We may share your information with:

1. Service Providers

Airlines, hotels, tour operators, visa processing agencies, and other travel service providers necessary to fulfill your booking requirements.

2. Payment Processors

Secure payment gateway providers to process your transactions. We do not store complete credit card information on our servers.

3. Government Authorities

When required by law or regulation, including visa authorities, immigration departments, and law enforcement agencies.

4. Business Partners

Trusted partners who assist us in operating our website, conducting business, or serving our customers, under strict confidentiality agreements.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission (SSL/TLS)
Secure servers and firewalls
Regular security audits and vulnerability assessments
Access controls and authentication procedures
Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

Access: Request access to your personal data we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal obligations)
Objection: Object to processing of your personal data for marketing purposes
Portability: Request transfer of your data to another service provider
Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

Types of cookies we use include essential cookies for website functionality, analytics cookies to understand usage patterns, and marketing cookies for personalized advertising (with your consent).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for accounting and legal purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Telus Umrah

UG-14, Lucky Center, 7-8 Jail Road

Lahore, 54000 Pakistan

Toll Free: 0800 33333

Email: support@telusumrah.com